A connected journey from application to outcome.
One application can generate one or more claims and cases, each carried through intake, referral, assessment and approval without losing history or ownership.
Demand is rising faster than legacy processes can absorb.
Closures are improving, but claim volume keeps outpacing throughput. The operating system, not just headcount, has to improve.
The operating model, turned into configuration.
Forms, rules, routing, roles, submissions, claims and cases — every part of the claims lifecycle is configured, not custom-built, so policy changes don't require a rebuild.
Core product features.
The pain is not one backlog. It's three daily experiences.
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Why Elvi iCM
iCM was built for redress and claims programmes where one legacy tool was never enough. Agencies were coordinating manually across email, phone, post and disconnected systems, with no shared backbone behind the entry channels.
iCM accelerates the move from that patchwork to a single-entry, joined-up operating model — configuring forms, rules and routing instead of rebuilding a platform from the ground up.